Return policy

We want every wholesale buyer to order with confidence. This policy explains how order cancellation, returns and refunds work at MyTopParts.

1. Order Cancellation

We accept order cancellation before the product is shipped or produced. If you cancel in time, you will get a full refund.

2. Returns (if applicable)

Customers have the right to apply for a return within 14 days after receipt of the product. To be eligible for a return, items must be:

Several types of goods are exempt from being returned, such as custom-made or specially ordered products. Please confirm with our customer service before purchasing.

3. How to Request a Return

Please send an email to mytopcase@outlook.com with your order number and the reason for return — we will reply with the return address and further instructions. Do not send items back without requesting the return address first.

4. Refunds (if applicable)

Once your return is received and inspected, we will email you a notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Late or Missing Refunds

If you haven't received a refund yet: first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at mytopcase@outlook.com.