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Shipping Policy
Thank you for shopping at MyTopParts. This policy explains how we process, pack and ship wholesale orders of phone repair parts worldwide from our Shenzhen warehouse.
1. Order Processing
Orders are processed within 3 business days after payment is confirmed. Once your order is dispatched, we will send you a tracking number by email.
Large wholesale orders may require an extra 1-2 days for quality inspection and packing. We will always inform you in advance if any delay is expected.
2. Shipping Methods
We offer multiple shipping options to suit your order size and urgency:
Fast door-to-door delivery, best for urgent or high-value orders.
Cost-effective air freight with customs clearance handled, ideal for medium-sized wholesale orders.
The most economical option for large bulk orders; longer transit time applies.
3. Delivery Time
Delivery time varies by shipping method and destination country:
Note: sea freight and remote areas may take longer. The actual time depends on the carrier and local customs clearance.
4. Tracking Your Order
A tracking number will be emailed to you within 24 hours after dispatch. You can track the parcel on the carrier's official website, or simply reply to our email and ask — we monitor every shipment until it is delivered.
5. Customs & Duties
Import duties, taxes and customs clearance fees in the destination country are the responsibility of the buyer. For dedicated line shipments, export and import customs clearance are handled by us. We mark parcels as "phone repair parts" and declare the actual value as required by law.
6. Bulk & Wholesale Shipping
For large-volume orders, we support consolidated shipping and can work with your designated freight forwarder. Contact us with your destination port and order list, and we will quote the best route for you.
For any shipping question, email us at mytopcase@outlook.com or contact your sales representative. We reply within 24 hours.